CUSTOMER CARE
We're sorry if you have been unable to find the answer to your question(s). Our customer service team is always happy to help, so please do get in touch using our online chat service, via phone or by sending us an email.
Have any questions or concerns?
We’re always ready to help!
Call or text us at
240-602-7980
or send us an email to:
RETURNS
No exchanges or returns are allowed for size differences. Loose stitches, or decorative objects: Any of these issues should be inspected before purchasing the garment. No exchanges or returns are allowed.
FAQ
Why haven't I received any confirmation emails?
All notification emails are sent to the email address that has been used to place the order if the email address was entered incorrectly you will not receive the email. Please also make sure to check your spam folders of the email address.
If you still have not received any emails please contact us.
Why haven't I received my order?
You will have had an estimated delivery date at the checkout and an order confirmation email to reflect this. Please check your dispatch email to see the tracking information for your apparel, it is possible that your parcel has been left in a safe space or with a neighbour, this should be stated on your tracking information. If there has been no movement in your tracking for 5 days, please contact us.
How do I track my order?
You will receive a tracking number within 78 hours of your purchase.
How do I change the details in my account?
Once registered log into your account to amend your password, email address or address details.
How do I unsubscribe from your newsletter?
Please contact us quoting 'unsubscribe' in the 'your message' box. We will remove you from our newsletter distribution list within 72 working hours.
Do I need an account to order?
No, you do not need to register an account to place an order.